Description

About the Role:

As an Expert at Apple Retail, you are the go-to person for in-depth knowledge of Apple’s products, services, and customer buying journeys. You’re not only a top-tier sales performer, but also a mentor to others—demonstrating what exceptional customer engagement looks like. You help people find the right Apple solutions while ensuring they leave empowered and excited.

Key Responsibilities:

• Deliver top-performing sales and excellent service by identifying customer needs and providing tailored solutions.
• Stay up to date on Apple products, services, financing and trade-in options, and sales procedures.
• Lead by example in customer engagement and mentor peers in developing their skills.
• Share knowledge and assist team members to provide a seamless, informed Apple experience.
• Support store operations and provide customer service across various zones when required.
• Respect and promote Apple’s culture of diversity, equity, and inclusion.

Minimum Requirements:

• Availability to work on a schedule that includes nights, weekends, and public holidays, as required by the store.
• Consistent and reliable attendance.
• Prior experience in retail, sales, or a customer-facing role.

Preferred Qualifications:

• Demonstrate deep knowledge of Apple products and services.
• Show a strong record of high performance in sales and customer satisfaction.
• Communicate clearly and tailor product recommendations to suit individual customer needs.
• Solve customer concerns with empathy and insight.
• Multi-task efficiently in a dynamic, fast-paced retail environment.
• Train and support teammates by sharing your expertise and experiences.

Ideal For:

• Sales professionals with a passion for Apple technology.
• Confident communicators who can inspire others and lead by example.
• Customer-focused individuals with a collaborative, mentoring spirit.